PRIME INTERNET . com

:: VIRTUAL DEDICATED SERVERS :: Definitions

LINUX (VDS) VIRTUAL DEDICATED SERVER

WINDOWS 2003 (VDS) VIRTUAL DEDICATED SERVER

VDS Definitions

Disk Storage - The amount of storage space that is included with each VDS plan. Measured in GigaBytes.

Bandwidth/Data Transfer - The amount of data transfer that is included with each VDS plan. Examples of this includes, accessing a web page, sending email, receiving email and file downloads. Measured in GigaBytes.

Dedicated IP - (Internet Protocol Number) - An IP Address is a unique number that defines a space on the Internet.

Example: 216.158.128.20 is the unique IP for PrimeInternet.com

Additional Domains - Additional Domains are web serving accounts that reside under a VDS. Each VDS needs at least one virtual account to be able to serve web pages.

eMail Accounts - The amount of Internet eMail accounts for sending and receiving email through a pop3 email server.

FTP Accounts - This feature allows a customer to give a user a specific remote access account to upload and download files using File Transfer Protocol.

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VDS Technology

Private Web Server – Unlike virtual hosting environments our VDS accounts have an independent web server. This allows each website to operate independently from all other websites on same physical machine. If another user were to overload or crash their VDS only their web server would be affected.

Private File Structure - Virtual Dedicated Servers have their own server software and file structure that runs inside an isolated file directory and provides autonomy for each website.

Administrative Privileges (chroot) - Administrative Privileges allows you to administer services such as Apache, Sendmail and many other system settings. This is made possible because of our chrooted environment. System changes made by one user will not affect another user.

Private Mail Server – Unlike virtual hosting, our VDS environment allows clients to utilize their own independent mail server. This allows our users to have more customization for mail options. In addition, having your own mail server helps distribute mail load across the network.

Ability to Install Applications - VDS website owners have full control of the environment with administrative privileges and may install additional applications.

Multi-Layered Security – The first layer of security is general user authentication into a VDS. The second layer of security is if the first layer of security was compromised, the intruder would be fire walled off from all the other VDS's on the physical server.

Private Database Server - Unlike shared hosting environments our VDS infrastructure allows clients to utilize their own independent database server.

Ability to Host Multiple websites – virtual hosting accounts can be added within a VDS. This allows for multiple website hosting under a specific VDS.

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Customer Support

Toll-Free Phone Support - We offer live Technical Support 24 hours a day.

24x7 Support Ticket System – Access our knowledgeable support staff 24x7 through an easy to use ticket system.

Extensive Online Knowledgebase – Our extensive online support website located at manage.primenetwork.net/esupport has all documentation needed to get started and maintain your account.

24x7 Server Monitoring – Our Network Operations team of server administrators monitor our servers performance 24x7 to ensure our servers maintain smooth operation.

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Web Development

FrontPage 2002 Extensions - FrontPage 2002 extensions are a set of programs on a Web server which allow users to author, administer, and browse Microsoft FrontPage extended websites, and to add enhanced functionality such as hit counters, search forms, and discussion Webs to their sites.

Mod Perl - This technology gives enhanced speed to the PERL scripts by combining PERL programming language and the power of the Apache HTTP server. Mod_PERL enables you write Apache modules entirely in PERL.

Mod PHP - Empower your website with PHP, a relatively easy-to-use scripting language which can be used to create Web-based applications and dynamic websites. PHP is browser-independent because it is processed on the server and output as HTML.

Perl - a popular scripting language of choice for Web developers. Perl's speed and flexibility make it well suited for form processing and on-the-fly Web page creation.

Python - a popular server-side scripting language, used in many situations where a great deal of dynamism, ease of use, power, and flexibility are required.

TomCat - Tomcat server is a Java based Web Application container that was created to run Servlets and JavaServer Pages (JSP) in Web applications.

GNU Compiler Collections – The GCC Compiler Gives the ability to compile programs into a binary format.

Java Runtime Env. 1.40x - Sun® Java runtime environment (JRE) 1.40x. The JRE is the minimum standard Java platform for running Java programs. It contains the Java Virtual Machine (JVM), Java Core Classes and supporting files.

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E-Commerce

Miva Merchant 4 - Miva Merchant is a browser-based Storefront Development and Management System. It integrates cataloging, product, fulfillment, maintenance, category management, shopping basket, order and credit card processing.

Miva Empresa 4 - Enables the server with XML based Miva Script, commerce processing and database. Miva Script applications running under Miva Empresa execute in a sandboxed data and runtime environment.

OpenSSL - OpenSSL module allows you to equip your website with secure Internet transaction capability. It gives you and your customer's peace of mind when conducting commerce over the Web. Secure Sockets Layer is a protocol that enables encrypted, authenticated communications across the Internet via a secure certificate.

Example: https://ssl.yoursitedomain.com

NOTE: Customer must purchase SSL certificate from a certificate authority such as VeriSign, XRamp or GeoTrust.

128-bit SSL Certificate - With SSL web server certificates, you and your customers can conduct secure Internet transactions with the trust and confidence you deserve. By activating the browser's "LOCK" icon, the SSL certificate assures online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted or altered. SSL offers true 128-bit SSL encryption and is compatible with 99% of all browsers.

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Database

MySQL - a database system which can be used to manage customer records, organize survey data, and even create Web-based applications.

Perl MySQL Libs - Installs the PERL libraries needed to connect to the MySQL database, thus enabling one to generate dynamic web pages through database queries.

PhpMyAdmin - Manage your MySQL database with a simple Web-based interface. PhpMyAdmin is a user-friendly alternative to administering a MySQL database from the command line. The GUI interface allows you to create, delete, and edit databases, tables, columns, and records.

PostgreSQL - PostgreSQL is a sophisticated Object-Relational DBMS, supporting almost all SQL constructs, including sub-selects, transactions, and user-defined types and functions.

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Streaming

Real Server - Stream real player® compatible media files across an intranet or the Internet.

QuickTime / Darwin Stream Server - Enables an account to send streaming QuickTime® data using RTP and RTSP protocols.

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Web Application

Apache Error Messages - Display a response of your choice as an alternative to conventional error messages such as “ Error 404 “. Enables you to display a custom text message or web page.

SiteSearch - Site Search allows you to integrate a keyword search program into your site so that users can search specified text and HTML documents. It then returns a list of filenames that matched the specified keywords.

Webalizer - Keep track of your website traffic. Webalizer analyzes Web server data to produce website usage reports. For example, the Webalizer can create a chart showing the countries from which your site is accessed. Charts can be viewed with a standard Web browser.

WebPassword - Create, delete and manage password protected Web directories. WebPassword is useful in controlling Web directories for privileged customers and employees.

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Collaboration

Auto Responders - Auto Responders are email messages that automatically reply when someone sends a message to a certain email address.

Guestbook - Guestbook is a powerful, multi language PHP based program in English, German and other languages. Create a Web page where users can leave their contact information and comments. An administrator's module enables you to modify and configure the guest book.

Majordomo - Majordomo is software which automates management of Internet mailing lists. Commands are sent to Majordomo via email to handle all aspects of list maintenance including viewing, subscribing, and unsubscribing.

Majordomo Lists - The Majordomo List creates the actual mailing list for Majordomo. You can have multiple mailing list set up at a time.

Web Based eMail - A Web-based email client that allows you to send and receive email directly through your browser. It includes advanced features such as sending/receiving messages with multiple attachments and an online image attachment display.

SecondSaver - The SecondSaver is full-featured Web calendar. SecondSaver can create, manage and send schedules via e-mail to all subscribed users.

Bulletin Board - Set up an electronic messaging system allowing users to exchange information, questions and announcements related to your site. Once you install the bulletin board, you can customize and administrate it through a standard web browser. Customization includes many features such as discussion topics, user registration, and censored words.

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Incoming Mail Server

Assign POP Email Quotas – Set the amount of space in Mega Bytes that will be allocated to each individual email account.

Catch-All Email - The Catch-All alias forwards all unresolved email messages to specific email address.

Example: an email message that has been sent by error to jjoe@yoursitedomain.com instead of joe@yoursitedomain.com shall be sent to the Catch-All address.

 

Outgoing Mail Server (SMTP)

POP before SMTP - POP before SMTP is a method for authenticating users before they send mail through a mail server. If this feature is enabled, then the user must check for incoming email messages before sending email messages.

SMTP Authentication - When enabled, if user wants to send email messages to external email addresses then the user must log into their mail server by entering user name and password.

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FTP Server Options

Assign FTP Quotas – Define the amount of space in Mega Bytes an ftp user can utilize within their ftp account.

Anonymous FTP - Anonymous FTP access is a Web standard for publishing FTP files to the worldwide web. Anyone may log into this FTP account and download/upload files.

Assign Anonymous FTP Quotas - Define the amount of space in Mega Bytes an anonymous ftp user can utilize within their anonymous ftp account.

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Web Server Management

Restart VDS – This feature allows a user to reboot their VDS environment. Everything within the VDS will be shut down and restarted.

SSH Access - Secure Shell (SSH) is a secure form of Telnet that provides a command-line interface for managing your web space. SSH is enabled on all hosting accounts.

Apache Watchdog - The Watchdog checks whether the site is up every 30 seconds (default). If the site is down it will restart the HTTP process for the account, enabling the site to be up and running again.

Quota Alerts - Users receive alerts on quota use.

Alerts are sent on the following:
• Ninety percent of the disk/file quota has been reached.
• System files that have been modified.
• 90% of bandwidth quota has been reached.

These act as a reminder to the user and assist on the management of their account.

IP Filtering - IP filtering enables you to control access to a specific account by permitting or denying access according to IP address and therefore provide the functionality of a personal firewall. You can restrict an IP address to all services of an account or to a specific service (HTTP, FTP, SMTP, and POP).

Backup and Restore Utility - Backup site files and directories to a local computer. Restore the site's files and directories back to your VDS account.

Web Based File Manager - Upload and manage your website files through a browser, without the hassle of purchasing or downloading an FTP client to your local computer. The File Manager also makes it possible to edit and password protect HTML files without using Telnet.

Access Logs – logs that hold information on how your site has been accessed. A user has the ability to retrieve and view raw access logs straight from apache.

Error Logs – logs that hold information on people who tried to access non existent pages and internal script errors. A user has the ability to view and maintain error logs from apache.

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Domain Management

Pointed or Parked Domains (root dir) – When a domain name forwards to the root of another domain name when called in a web browser.


Sub Directory (domain.com/subdirectory) – a domain name or sub-directory that points to a sub-directory.

Web Aliases - An alias that directs to specific HTML file. (non executable file)

Script Web Aliases (cgi executable) - An alias that points to a scripts folder in an account (For CGI executables).

Support for All tld's Worldwide - PrimeInternet.com has the ability to host all domain names.

Example: .com .net .org .biz .tv .ca .au .uk and more...

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DNS Record Management

Address Record (type a) – a dns record that points a domain or sub-domain to a specified ip address.

Alias Domain (type cname) - a dns record that points a domain or sub-domain to a existing domain name.

Sub Domain (type ns) – a dns record that defines a subdomain.

Example: in support.primeinternet.com “support” is the Sub Domain (type ns).

Mail Exchanger (type mx) - Mail Exchange (MX) record is part of the zone file and is used to designate which mail server machine should process email for a specific domain.

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Primary Hardware

Dell PowerEdge 2850 - The hosting servers we use in our network infrastructure. These servers are extremely reliable and are backed by Dell, one of the most trusted names in server hardware.

Redundant Cisco Networking – Throughout our network our Cisco Routers, Firewalls and switches are completely duplicated and set as failovers. This eliminates points of failure and allows us to achieve maximum uptime.

Network Appliance Backup/Restore (Daily Backups) – Our backup system holds full data backups of your VDS for 15 days. We also perform backups of incremental changes to your VDS content daily. Data on our backup system can be restored within minutes.

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Server Software

Apache 1.3.27 – Apache is the web server that we run within our VDS environment.

The version number is 1.3.27

Linux Red Hat Enterprise Server 2.1 – Linux Red Hat is the operating system that powers our VDS's.

The version number is 2.1.

30-Day Money Back Guarantee - Prime Internet offers a 30-day money back guarantee when you purchase your first VDS hosting account. If during your first 30 days you decide to terminate your hosting account, Prime Internet will refund all fees paid towards your base hosting product.

Note - Setup fees and optional add-ons are not eligible for the 30 day money back guarantee.

Miva Merchant 4 - Requires one-time License Fee.

128-bit SSL Certificate - Requires Cert purchase from authorized Trust Authority such as VeriSign, GeoTrust, XRamp, etc..