FAQ
General FAQ
Q:Can I access my website without the www.?
A:Yes. You can access your website with or without the www.
Q:Do you host all top level domain names worldwide?
A:Yes. All top level domain names will work with Prime Internet's hosting plans. example .com .net .org .biz .ca .uk .au .jp etc...
Q:Do you offer dial-up Internet access?
A:No, we do not service direct customer Internet Access. Your best source for this would be your local cable company or telephone company.
A:Does Prime Internet offer a 30-day money back guarantee?
Q:Yes, we offer a full, no questions asked money-back guarantee in the first 30 days. We would like the opportunity to correct anything you feel isn't working as expected, but your money will be refunded if you wish.
Q:Does Prime Internet offer an E-Commerce solution?
A:Yes, We offer QuikStore for a small one time fee of $100 and also Miva Merchant 4, which is a fully complete E-Commerce solution, as a value-application for a small monthly license fee.
Q:How fast is Prime Internet's network?
A:Our 2 main hosting centers are each powered by 16Gigs of capacity at the local level. Nationwide our primary backbone is powered by Level3 Communications and carries multiple OC-192 capacity.
Q:Which payment methods do you accept?
A:We accept Credit Cards (Visa,Master Card,Amex, Discover Card), PayPal, Physical Checks, and wire payments.
Q:Will you place advertisements on my site?
A:No, we will never place anything on your site in any form. Providers that have this practice should be suspect at best.
Control Panel Hosting FAQ
Q:Can I resell the additional virtual hosts in my hosting package?
A:All control panel based virtual hosts must be managed through the same control Manager. Thus virtual hosts are not suitable for reselling. If you are interested in reselling, please check contact our sales department and request information on our reseller plans.
Q:Do you provide SSH to hosting accounts?
A:Yes, on the Bronze plan and above we offer SSH (SecureSHell) access.
Q:Does my hosting account get its own dedicated IP address?
A:Yes, each hosting account comes with 1 unique IP address. Some plans allow you to have multiple domains under one single package and those additional domains are named-based.
Q:Does my hosting account have its own instance of sendmail?
A:Yes, all our hosting accounts are actually small virtual dedicated servers and as such you have your very own instance of sendmail, apache, etc... (linux platform only, Windows hosting customer share a single mail server)
Q:Is SMTP included on hosting accounts?
A:Yes, SMTP (outgoing mail) is available on all our hosting plans above personal-pro. You can use the POP before SMTP feature to send all your outgoing mail out your own mail server without having an open relay.
Q:What is the difference between VDS web hosting and virtual web hosting?
A:Virtual Hosting" technology; which essentially is the hosting of multiple websites on a single machine that uses the same server software to run each and every website. Websites under a “Virtual Hosting” environment utilize the same web server, mail server, and are located in the same file directory with all other websites. There are security vulnerabilities under this environment that would allow a single compromise to affect the performance and security of the entire machine. “Virtual Hosting” environments also restrict website owner’s access to the server which doesn’t allow for any installs of custom applications.
Q:What is VDS Technology and how is hosting with Prime Internet different than anyone else?
A:Virtual Dedicated Server (VDS) Technology fundamentally gives you your own UNIX environment. “VDS Hosting” allows each website to operate independently from all other websites on the same physical machine. Within a physical machine, Virtual Dedicated Servers have their own server software that runs inside an isolated file directory and provides autonomy for each website. Security within a VDS environment is unparalleled to that of the “Virtual Hosting” environment. Any compromise to a VDS would only affect that VDS on the physical machine and not any other VDS that resides on that server. VDS website owners have full control of the environment with administrative privileges and may install additional applications along with creating competitor style “Virtual Hosting” accounts contained by your VDS. In other words we are creating multiple dedicated servers on one physical machine, with all the benefits of a dedicated server and none of the limitations of the physical machine.
Domain Registration FAQ
Q:How can I change my domain name information?
A:If you registered your domain name through Prime Internet, managing your domain name is simple. We provide you with a web-based Domain Manager an easy-to-use interface for editing registration information.
Q:How do I transfer a domain name from another registrar?
A:To transfer your domain name to Prime Internet, contact us at sales@primenetwork.net, 9:00am - 9:00pm, Monday-Friday, PST.
Q:What are Prime Internet's Name Servers?
A:NS1.PRIMENETWORK.NET - 216.158.128.25 / NS2.PRIMENETWORK.NET - 216.158.128.26
Q:What characters can I use in my domain name?
A:Domain names can only use letters, numbers, and hyphens ("-"). Spaces and other symbols are not allowed. They cannot begin or end with a hyphen. Domain names are not case sensitive. Domains ending in .com, .net, and .org cannot exceed 63 characters.
Q:What domain name extensions do you offer for sale?
A:We sell .com, .net, .org, .biz, and .info, however we host ALL extension on the Internet.
Q:What if the domain name I want is already taken?
A:Because every domain name must be different, sometimes the domain name you want is already registered by another individual. If this is the case, the domain registration interface will provide you with alternative domain names by adding prefixes and suffixes to the name you originally entered.
Q:What is Whois Privacy?
A:Whois Privacy is a service offered by Prime Internet that allows you to keep your personal contact information private. We replace your contact information in the pubic registry with our general contact information, thus reducing annoying emails and phone call from solicitors. You still retain all ownership rights over the domain if you use Whois Privacy.
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